Public Utilities

The Department of Public Utilities is a self-supporting public service organization founded in 1879. The Department is responsible for treating drinking water and maintaining the lines that deliver the water to Portsmouth and certain areas of Suffolk and Chesapeake. Public Utilities also maintains the sanitary sewer lines and sewage pumping stations which carry wastewater away from your home or business.

Customer Service Office     

Establishing and Transferring New Service     

Bill Adjustments and Bill Issue Resolution    

Sewer and Water Connection for Taps    

Payment Processing 

Printable Forms and Documents

New rate change as of July 1, 2019

Operations Division 

Inventory and Supply

Sewage Emergencies

Water Main Repairs and Construction

Meter Shop

Water Production Division

Lake Kilby Treatment Facility 

Water Quality

Fishing and Boating

American Water Works Association Dedicated to Safe Drinking Water