Phone Numbers

In an Emergency, Call...


Portsmouth Water and Sewer
24-hour Emergency Number. 757-393-8561

Water Quality Questions or Information, Call...


Lake Kilby Water Treatment Plant
Phone: 757-539-2201, ext. 232
(from 7 a.m. to 3:30 p.m., Monday - Friday)

Billing Questions, Call...


Phone: 757-393-8524
(from 8 a.m. - 5 p.m., Monday - Friday)

Department of Public Utilities


(water charges, sewage maintenance)
Customer Service..... 757-393-8524

Department of General Services


(refuse disposal)
Refuse Pickup..... 757-393-8663
Refuse Billing..... 757-393-8120

Department of Public Works


(storm water management, streets)
Drainage and Streets..... 757-393-8666

Hampton Roads Sanitation District


(wastewater treatment)
Customer Service..... 757-460-2491
Emergency..... 757-460-3200