Testimonials from the recent training and workshop participants
Question: What information can you take from this course and use on the job?
Perceptionand Assumption training "A positive perception leads to positive assumption, which leads to better customer service." "Confidence. How you see yourself. Good customer service skills." "How to perceive situations/things properly and with a more open mind." Developing and Improving Interpersonal Relationship training "How to relate w/ co-workers & mentor for effective outcome, deal w/ work." "Awareness of inconvenient truths regarding yourself can lead to self-improvement."
Decision Making Process training "Acknowledgement of the challenges with decision making. Having a different approach and implementing the new way of thinking and doing." "Proper steps of decision making to become more efficient and effective." "A lot of information will be taken back but just a few notes were the process matters, how you get to that decision matters."
Conflict Management "Fishbone Chart (Ishikawa)." "Conflict resolution through collaboration." "Being able to approach conflict resolution systematically, not personally."