Public Utilities 
Directions

801 Crawford Street
2nd Fl.
Portsmouth, VA 23704

P.O. Box 490
Portsmouth, VA 23705

757-393-8524

757-393-8561

757-397-6350

Email the Department
Link: Public Utilities Page

The Customer Service Office is open Monday - Friday from 8am- 5pm.

This office observes all state and federal holidays.
Please see the city calendar for all closings and delays that may affect our opening and closing times.




Staff
Name Title Email Phone
Trimyer, Erin Director of Public Utilities 757-393-8691

Lake Kilby Treatment Facility  

105 Maury Pl
Suffolk , VA 23434

(757) 539 -2201 ext. 222


Monday - Friday
7:00 a.m. - 3:30 p.m.

Administration 
Directions

801 Crawford Street
Portsmouth, VA 23704

757-393-8691

757-393-8976

Link: Administration and Engineering Office Page

Hours


Monday - Friday
8 a.m. - 5 p.m.


Customer Service Office 
Directions

801 Crawford Street
Portsmouth, VA 23704

757-393-8524

757-397-6350

Link: Customer Service Office Page

Hours


Monday - Friday
8 a.m. - 5 p.m.


Operations Distribution Division 
Directions

801 Crawford Street
Portsmouth, VA 23704

757-393-8561

757-393-8412

Link: Operations Division Page

Hours


Monday - Friday
7:30 a.m. - 4 p.m.


Water Production Division 
Directions

801 Crawford Street
Portsmouth, VA 23704

757-539-2201, ext. 232

757-539-7608

Link: Water Production Division Page

Hours


Monday - Friday
7 a.m. - 3:30 p.m.