Your Water account must be established through the water department prior to calling to request cans
The person whose name is on the water account is the person who must call in to request the cans.
Each household is provided One trash can and One Recycle cart.
Additional cans can be purchased for a one-time fee of $75 per can that will be billed to your water account. There is a limit of one additional trash can and one additional recycle cart per household/unit (for apartments) only. A written request is required to purchase any additional cans. The request must be sent to: firstname.lastname@example.org The email MUST include: Your full name, your address, your telephone number, and the statement that you understand about a one-time fee of $75 PER CAN being applied to your water account
FOR EXISITING ACCOUNTS:
Call our office at (757) 393-8629 to have your damaged can (trash or recycle) repaired or replaced.
Cans are serviced ONLY on your collection day. If you are waiting to have a can repaired or replaced, please leave the damaged can at the curbside after it has been dumped until 5:30P.M on your collection days only. Can must be at curbside in order to be repaired or replaced.
if your can is missing or was stolen, please contact the non-emergency number (757) 393-5300 and file a missing/stolen can report with them first and retrieve the report number from that department. Once you have filed a report, contact the Waste Management department to request a replacement can. The report number is required to replace the can(s).